Booking Policy
- To secure a reservation, 100% of the rental amount is required at the time of booking.
- For bookings made 50 days or less before check-in, the full rental amount must be paid, and no refunds will be issued if canceled.
- For bookings made more than 50 days in advance, an advance payment of 50% is required. The remaining 50% must be paid 50 days before check-in.
Cancellation Policy
- 50% of the rental amount is non-refundable upon booking.
- Cancellations made 40 days or more before the arrival date will incur a 25% penalty of the rental amount.
- For cancellations or no-shows within 40 days to 0 days before arrival, 100% of the rental amount will be charged.
- Modifications or reductions to the stay past the cancellation deadlines will result in a penalty equal to 100% of the rental amount for each canceled night.
- Date changes within the cancellation policy period are considered cancellations and are subject to penalties.
All cancellation requests or changes to bookings must be made in writing via email at bookings@uniquevillascollection.com. Cancellations or changes will be confirmed in writing.
If payment is not successfully processed within 48 hours of booking, the Company reserves the right to cancel the reservation. The villa will remain bookable online until full payment is received.
Payment Terms & Failure of Payment
- Any changes resulting in a lower cost will forfeit the difference from the original prepayment.
- Changes resulting in a higher cost will require an additional prepayment for the difference.
- If the second payment is not received within 1 day of notification, the Company reserves the right to cancel the reservation and charge the full amount.
- If the remaining balance is paid within the next day, the reservation will be reinstated.
Cancellation Due to Force Majeure
In case of force majeure (natural disasters, wars, etc.), tenants have two options:
- Transfer the reservation to the same dates for the following year at the current year’s rate.
- Receive a voucher valid for one year, subject to availability, at current rates.
If the tenant declines to transfer or is unwilling to pay any price difference, the reservation will be automatically canceled without refund.
Booking Information Policy (Rental Platforms)
When booking a villa via any rental platform, clients are obligated to provide complete and accurate information, including but not limited to personal details, payment information, and any additional data required to finalize the booking. Failure to provide such information in a timely and accurate manner may result in the cancellation of the reservation and the forfeiture of any fees already paid.
It is expressly acknowledged that from the moment a rental platform lists or accepts any villa from Unique Villas Collection and formalizes a collaboration with the Company, all terms and policies specified on the Unique Villas Collection website automatically take full and binding effect. In such cases, the policies listed on the Unique Villas Collection website shall have absolute priority and supersede any conflicting terms or policies presented on the rental platform itself, unless otherwise explicitly agreed in writing by the Company.
By completing a booking via a rental platform, the client acknowledges and agrees to be bound by the terms set forth on the Unique Villas Collection website, including but not limited to the privacy policy, cancellation policies, and all other operational terms. The client further agrees that these terms shall prevail over any contradictory or supplementary policies established by the rental platform.
In the event of any dispute, ambiguity, or conflict between the policies of Unique Villas Collection and those of the rental platform, the terms of Unique Villas Collection shall govern and be deemed controlling. The client also agrees that no rights or obligations may be derived from any rental platform’s terms that contradict or diminish the enforceability of the Unique Villas Collection policies.
By continuing with the booking, clients irrevocably consent to the Company’s terms taking precedence in all aspects related to the reservation, including but not limited to payment obligations, cancellation conditions, and privacy protocols. The Company reserves the right to enforce these terms in full, without exception, and the client waives any conflicting rights granted by the rental platform.
Cancellation by Owner
The villa owner may only cancel a booking due to force majeure. If this happens, the Company will notify the guest promptly. In cases where no force majeure exists and no suitable replacement villa is found, the owner must compensate the Company and the guest.
If the owner cancels without justification, they are required to compensate the Company with a minimum of €10,000. If the Company finds alternative accommodations, the owner must cover the difference in rental costs, which may be up to 40% more than the original price.