BOOKING & CANCELATION POLICY

Booking Policy

  • To secure the reservation, the Renter must pay 100% of the rental amount at the time of booking.
  • If the booking is made 50 days or less before the check-in date, the Renter must pay 100% of the rental amount and no refunds will be issued if they cancel. 
  • For bookings made more than 50 days in advance, the Renter must pay an advanced payment of 50% of the rental amount at the time of booking. The remaining 50% must be paid 50 days before the check-in date.

Cancellation Policy

  • 50% of the rental amount is non-refundable upon booking.
  • For cancellations received up to forty days (50) prior to the arrival date, a penalty of 25% of the rental amount will be applied.
  • For cancellations or no-shows made between 40 days up to 0 days before the arrival date, 100% of the rental amount is charged.
  • In case of modifications or reductions of the stay past the cancellation deadlines, a penalty equal to 100% of the rental amount per canceled night will apply.
  • Stay dates change within the cancelation policy are considered as cancelation and re-booking, and as such are subject to cancelation penalty.
  • Any cancellations or changes to bookings must be made in writing via email to bookings@uniquevillascollection.com or info@uniquevillascollection.com. Guest cancellations or changes to reservations will be confirmed back in writing.
  • If payment is unsuccessful within 48 hours of making the reservation, the Company reserves the right to cancel the reservation. The villa is available and bookable online until payment is settled. 
  • Any changes resulting in a lower cost will forfeit the difference from the original prepayment. Any changes resulting in a higher cost will receive an additional prepayment charge for the difference from the original prepayment amount. 
  • If the Renter fails to make the second payment within 1 day of notification, the Company reserves the right to cancel the reservation and charge the full amount. The Company will send a cancellation email to the Renter. If the Renter pays the remaining amount within the next day, the Company will proceed with the booking.

The cancellation/deposit policy may be changed by the company at any time in the company’s sole discretion.

Failure of Payment

  • If the second payment is not received within 24 hours after notification, the company will cancel the reservation and send a cancellation email. Tenants waive all rights for any refunds.
  • If payment is not received between 50 days and 1 day before the rental date, the tenants will be charged the full rental amount.
  • If the tenant replies within 48 hours and pays the remaining amount, the booking will proceed normally.

Cancellation due to Force majeure

  • Transfer the reservation to the same dates in the following year at the current year’s rates. If the tenant declines the transfer or is unwilling to pay the new rate (if there is an increase in the rental price), the reservation will be automatically cancelled without a refund, and the property will become available for public booking.
  • Receive a voucher that can be used within one year at any time, subject to availability of the property, at the current year’s prices. However, if the tenant chooses to stay during a month with a lower daily rate than the one originally paid, they will forfeit the difference from the original prepayment. If the price of the property during the month the tenant chooses to stay is higher, they will be charged an additional prepayment amount for the difference from the original prepayment. If the tenant is unwilling to pay the difference, the booking and voucher will be automatically cancelled without any refunds.

These options are subject to the laws of England and Wales, as well as the Wallet Protection Regulations applicable in those jurisdictions. Tenants are responsible for familiarizing themselves with these laws and regulations. The company reserves the right to modify this policy at any time and without prior notice.

Booking Information Policy (Platforms)

When booking a villa through a rental platform, clients are obligated to provide the company with all relevant and important information necessary to complete the booking process. This may include personal details, contact information, payment information, and any additional information required by the company.

In addition, clients are hereby advised that the policies and terms set forth on the company’s website supersede any policies or terms set forth by the rental platform. Clients are advised to carefully review the company’s policies and terms prior to booking a villa.

Failure to provide the requested information or failure to comply with the company’s policies may result in the cancellation of the reservation and forfeiture of any fees paid.

By booking a villa through a rental platform and providing the requested information, clients acknowledge that they have read and understood this policy and agree to comply with the policies and terms set forth by the company.

By advertising our villas on rental platforms, we agree to the terms and policies of those platforms. However, it should be noted that our company’s privacy policy is superior to those of the rental platforms. We reserve the right to collect and use personal information in accordance with our own policies. By using the rental platform to book a villa, the client agrees to our company’s privacy policy and acknowledges that it takes precedence over any conflicting policies of the rental platform.

Cancellation by Owner

The owner of the villa or yacht may only cancel a reservation in the event of force majeure. Such cancellation must be promptly communicated to the Company once the villa or yacht has been made available for reservations and has been publicly listed. If an event of force majeure occurs, the obligations of the concerned party are suspended upon notification from such party (which may be provided through means such as email and/or text message), and without any compensation from any of the parties.

For the purposes of this agreement, “force majeure” shall include, without being limited to: internal or external social conflicts, interventions by civil or military authorities, wars or hostilities declared or not declared, terrorist acts, riots, natural disasters, fires, water damage, epidemics, malfunction, disruption, or interruption of the telecommunication or computer networks under the control of third parties, loss of a vessel, or failure of a provider which prevents or limits the implementation of the “Collaboration.” In all cases, the execution of the obligations of the parties shall resume as soon as the causes of suspension of the obligations have ceased to exist.

If the Company has a confirmed booking through third-party platforms, or from outside its website, and the owner wishes to cancel this booking without any force majeure reasons, and the Company and/or the owner cannot find a suitable replacement villa or yacht to satisfy the customer, the owner must compensate the Company.

The amount of compensation may be difficult to ascertain and may cause irreparable damage to the Company. Therefore, the owner agrees that the Company will have the right to appeal to a court of competent jurisdiction for an order ordering any such further compensation and for any other relief that the Company deems appropriate. This right is in addition to the legal remedies that are otherwise available to the Company, and the Owner agrees that the Company has every right to appeal to the Supreme Court to resolve the issue.

In any case, the cancellation of a reservation by the owner without invoking and proving an important reason imposes on the owner a compensation clause to the Company of a minimum amount of ten thousand euros (€10,000). The owner acknowledges and accepts that the amount of the compensation clause is reasonable and fair.

However, if the Company is able to rent another accommodation to the satisfaction of the customer, the owner is obliged to pay the difference between the original rent value set by the owner and the rent value of the new accommodation, which may be up to 40% more than the original rent value.

This clause does not affect any statutory rights that may apply.